That’s it! You’ve finally made your choice among all the art posters you want and you’re wondering when and how it will arrive in your hands? All the answers are here!
Since most art posters are created on demand and the frames are hand-made to order, it takes 2 to 3 (very small) weeks to receive your order. We take great care to ensure that this long awaited moment is not spoiled by any worries. For this reason, each print is carefully wrapped in tissue paper and then wrapped in plastic film before being packed in a rigid cardboard tube to ensure its protection during transport. If you have chosen to receive it already framed, the frame is then carefully bubble-wrapped before being surrounded by a rigid support in order to guarantee in the same way, its safety during transport.
Delivery is by Colissimo, tracked letter or DHL. It is possible to be delivered in metropolitan France and to 18 other countries: Germany, Austria, Belgium, Ireland, United Kingdom, Netherlands, Portugal, Luxembourg, Italy, Spain, Switzerland, USA, Australia, Hong Kong, Japan, China, South Korea and Singapore.
Oops! You made a mistake in the delivery address you gave us? Just send us a request via the contact page within 7 days of your order with the correct address and the change will be made.
The delivery in Metropolitan France and Belgium is offered to you for any order of an art poster, with or without framing. For any other destination, the cost of delivery is communicated to you when you finalize your basket, depending on the weight of the items ordered.
As soon as your order is on its way, we will send you a short email to let you know the good news. In case your order would not have arrived one week after receiving the email, don’t panic! Contact us via the email firstname.lastname@example.org and we will solve this mystery for you as soon as possible.
Something wrong at the front desk? Send us a photograph of the problem within 14 days of receipt of your order and we will send the product back to you as soon as possible.
Finally changed your mind? Were you the wrong size? You have 14 days from receipt of your order to return the product concerned and request a refund. The return must be made in the original packaging, to the address provided by us following your request. The costs of reshipment are at your expense. You will be reimbursed by bank transfer as soon as possible after receipt of the product concerned.
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