{"id":7148,"date":"2020-02-18T17:30:08","date_gmt":"2020-02-18T16:30:08","guid":{"rendered":"https:\/\/shop.amaury-dubois.com\/faq\/"},"modified":"2022-10-18T09:12:56","modified_gmt":"2022-10-18T07:12:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.amaury-dubois.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row][vc_column]\n\t\t\t<!-- START FAQ REVOLUTION SLIDER 6.5.8 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_7_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_7_1\" style=\"\" data-version=\"6.5.8\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-12\" data-title=\"Slide\" data-link=\"\/\/shop.amaury-dubois.com\/faq\/\"data-tag=\"l\" data-target=\"_self\" data-seoz=\"front\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img src=\"\/\/shop.amaury-dubois.com\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"Tableau contemporain abstrait jaune\" title=\"Tableau contemporain abstrait jaune\" width=\"1920\" height=\"530\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/shop.amaury-dubois.com\/wp-content\/uploads\/2020\/04\/FAQ.jpg\" data-no-retina>\n<!---->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_7_1',rl:[1920,1024,778,480],el:[500,314,254,134],gw:[1600,1024,778,480],gh:[500,313,254,134],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider71\"]!==undefined) {window.RS_MODULES.modules[\"revslider71\"].once = false;window.revapi7 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;4\/5&#8243;]<div class=\"eltdf-elements-holder   eltdf-one-column  eltdf-responsive-mode-768 \" ><div class=\"eltdf-eh-item     eltdf-eh-custom-6770\"  data-item-class=\"eltdf-eh-custom-6770\" data-1025-1366=\"0 25% 0 0\" data-769-1024=\"0 19% 0 0\" data-681-768=\"0 8% 0 0\" data-481-680=\"0 10% 0 0\" data-480=\"0 10% 0 0\">\n\t<div class=\"eltdf-eh-item-inner\">\n\t\t<div class=\"eltdf-eh-item-content\" style=\"padding: 0 32% 0 0\">\n\t\t\t<div class=\"eltdf-section-title-holder  eltdf-st-standard eltdf-st-title-left eltdf-st-normal-space \" style=\"text-align: left\">\n\t<div class=\"eltdf-st-inner\">\n\t\t\t\t\t\t\t<h1 class=\"eltdf-st-title\" style=\"color: #000000\">\n\t\t\t\tFrequently Asked Questions on art posters\t\t\t<\/h1>\n\t\t\t\t\t\t\t<p class=\"eltdf-st-text\" style=\"color: #000000;margin-top: 17px\">\n\t\t\t\tWe hope you will find all the answers to your questions here.<br \/>\nIf you can't find the information you are looking for, don't worry, our contact form is waiting for you at the bottom of the page!\t\t\t<\/p>\n\t\t\t<\/div>\n<\/div>\t\t<\/div>\n\t<\/div>\n    <div class=\"eltdf-elements-holder-background-outer\"  >\n        <div class=\"eltdf-elements-holder-background-inner\" ><\/div>\n    <\/div>\n<\/div><\/div>[vc_empty_space height=&#8221;50&#8243;][vc_column_text]<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;]<div class=\"eltdf-accordion-holder eltdf-ac-default  eltdf-toggle eltdf-ac-boxed  clearfix\">\n\t<h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">Are fine art prints works of art?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]Yes! Each <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/amy-winehouse\/\">fine art print<\/a> is signed and numbered by hand by the artist These are also limited to a maximum of 30 copies, not one more, all formats combined. All these factors together give them the status of a <a href=\"https:\/\/shop.amaury-dubois.com\/shop\/national-gallery\/\">work of art<\/a>. They are also delivered to you with a certificate of authenticity, itself signed and numbered by hand by the artist, in order to attest to their authenticity and uniqueness on the art market.[\/vc_column_text]\t<\/div>\n<\/div><h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">Why aren&#039;t prices always the same?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]Being works of art, the value of the <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/calavera-mexican-skull\/\">prints<\/a> increases as they are sold. The rarer an <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/colored-windows\/\">art print<\/a> becomes, the more its value and therefore its price increases. So don&#8217;t wait before ordering yours![\/vc_column_text]\t<\/div>\n<\/div><h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">The art poster I want is sold out, will it be available again later?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]Unfortunately not. As the <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/cordoba\/\">art posters<\/a> are numbered and strictly limited, when all copies of an edition are sold, no new copies will be published. The <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/forest-fine-art-print\/\">work of art<\/a> status of each print is thus preserved and guaranteed over time.[\/vc_column_text]\t<\/div>\n<\/div><h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">If I frame myself, what frame size should I choose?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]The dimensions indicated on each product sheet correspond to the final dimensions of the chosen <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/empire-state-building-photography\/\">art print<\/a>, including the white border. For example, if you order a 100&#215;70 cm print, you will simply have to choose a 100&#215;70 cm frame!<br \/>\nThe proposed formats voluntarily correspond to standard framing formats, so that you can easily find the frame of your choice, in all the major furniture stores.[\/vc_column_text]\t<\/div>\n<\/div><h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">How do I take care of my artwork?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]<a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/jimi-hendrix-pink\/\">Fine art prints<\/a> require delicate handling to avoid any snagging or creasing of the art paper. When handling your art poster, always make sure that your hands are perfectly clean in order to avoid any greasy stains, as the poster is made of 100% cotton. Once protected under frame, all you have to do is enjoy your poster over and over again, as its excellent finish is made to last![\/vc_column_text]\t<\/div>\n<\/div><\/div>[vc_empty_space height=&#8221;50px&#8221;][vc_column_text]<\/p>\n<h3>Frequently asked questions about orders<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15&#8243;]<div class=\"eltdf-accordion-holder eltdf-ac-default  eltdf-toggle eltdf-ac-boxed  clearfix\">\n\t<h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">How long does it take to receive my order?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]It takes about 15 days to receive your unframed art poster and about 3 weeks if it is framed.[\/vc_column_text]\t<\/div>\n<\/div><h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">What if I&#039;m not there on the day of delivery?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]The delivery being carried out with the Colissimo service of La Poste, you will simply have to go to your post office with the notice of passage of the deliveryman to recover your order, in the event of absence of your share at the time of its arrival.[\/vc_column_text]\t<\/div>\n<\/div><h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">How can I be sure that my artwork will not be damaged in transit?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]Each <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/national-gallery\/\">art poster<\/a> is carefully wrapped in tissue paper before being inserted in a rigid tube to protect it from any possible shock or humidity during transport.<br \/>\nIf you have made an order with framing, the <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/new-york-2\/\">art poster<\/a> is then sent to you already framed in a wooden frame made entirely by hand and protected by bubbles and rigid packaging, to reach you safely.<br \/>\nIn case of concern, you have in any case a period of 14 days, from the date of receipt, to send us a request via the contact page. The <a href=\"https:\/\/shop.amaury-dubois.com\/en\/shop\/ocean\/\">Signed Limited Artwork<\/a> will then be returned to you as soon as possible.[\/vc_column_text]\t<\/div>\n<\/div><h5 class=\"eltdf-accordion-title\">\n    <span class=\"eltdf-accordion-mark\">\n\t\t<span class=\"eltdf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"eltdf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"eltdf-tab-title\">Can I return my order?<\/span>\n<\/h5>\n<div class=\"eltdf-accordion-content\">\n\t<div class=\"eltdf-accordion-content-inner\">\n\t\t[vc_column_text]Have you changed your mind? Don&#8217;t panic, you have 14 days upon receipt of your order to request a refund. The order must then be returned in perfect condition and in its original packaging to the address indicated. The return is at your expense. Upon receipt by us, you will be refunded by bank transfer.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_widget_sidebar sidebar_id=&#8221;faq&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"eltdf-elements-holder   eltdf-one-column  eltdf-responsive-mode-768 \" ><div class=\"eltdf-eh-item     eltdf-eh-custom-1551\"  data-item-class=\"eltdf-eh-custom-1551\">\n\t<div class=\"eltdf-eh-item-inner\">\n\t\t<div class=\"eltdf-eh-item-content\" style=\"padding: 0 25% 20px 25%\">\n\t\t\t<div class=\"eltdf-section-title-holder  eltdf-st-standard eltdf-st-title-left eltdf-st-normal-space \" style=\"text-align: center\">\n\t<div class=\"eltdf-st-inner\">\n\t\t\t\t\t\t\t<h2 class=\"eltdf-st-title\" >\n\t\t\t\tContact\t\t\t<\/h2>\n\t\t\t\t\t\t\t<p class=\"eltdf-st-text\" style=\"margin-top: 20px\">\n\t\t\t\tCan't find the information you want? Send us a short message!\t\t\t<\/p>\n\t\t\t<\/div>\n<\/div>\t\t<\/div>\n\t<\/div>\n    <div class=\"eltdf-elements-holder-background-outer\" style=\"padding: 25px 0px 0px 0px\" data-681-768=\"20px 0px 0px 0px\" data-481-680=\"15px 0px 0px 0px\" data-480=\"15px 0px 0px 0px\">\n        <div class=\"eltdf-elements-holder-background-inner\" style=\"background-color: rgba(43,178,198,0.16)\"><\/div>\n    <\/div>\n<\/div><\/div><div class=\"eltdf-elements-holder   eltdf-one-column  eltdf-responsive-mode-768 \" ><div class=\"eltdf-eh-item   eltdf-horizontal-alignment-center  eltdf-eh-custom-7094\"  data-item-class=\"eltdf-eh-custom-7094\" data-1367-1600=\"0 23% 30px 23%\" data-1025-1366=\"0 23% 30px 23%\" data-769-1024=\"0 23% 20px 23%\" data-681-768=\"0 23% 20px 23%\" data-481-680=\"0 23% 20px 23%\" data-480=\"0 23% 20px 23%\">\n\t<div class=\"eltdf-eh-item-inner\">\n\t\t<div class=\"eltdf-eh-item-content\" style=\"padding: 0 23% 40px 23%\">\n\t\t\t<a itemprop=\"url\" href=\"https:\/\/shop.amaury-dubois.com\/en\/contact\/\" target=\"_self\" style=\"color: #ffffff;background-color: #2bb2c6;border-color: #2bb2c6\" class=\"eltdf-btn eltdf-btn-medium eltdf-btn-solid eltdf-btn-custom-hover-bg eltdf-btn-custom-border-hover eltdf-btn-custom-hover-color\" data-hover-color=\"#2bb2c6\" data-hover-bg-color=\"#ffffff\" data-hover-border-color=\"#2bb2c6\" >\n    <span class=\"eltdf-btn-text\">Contact us<\/span>\n    <\/a>\t\t<\/div>\n\t<\/div>\n    <div class=\"eltdf-elements-holder-background-outer\" style=\"padding: 0.1px 0px 0px 0px\" data-1367-1600=\"0.1px 0px 0px 0px\" data-1025-1366=\"0.1px 0px 0px 0px\" data-769-1024=\"0.1px 0px 0px 0px\" data-681-768=\"0.1px 0px 0px 0px\" data-481-680=\"0.1px 0px 0px 0px\" data-480=\"0.1px 0px 0px 0px\">\n        <div class=\"eltdf-elements-holder-background-inner\" style=\"background-color: rgba(43,178,198,0.16)\"><\/div>\n    <\/div>\n<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;4\/5&#8243;][vc_empty_space height=&#8221;50&#8243;][vc_column_text] [\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text] Frequently asked questions about orders [\/vc_column_text][vc_empty_space height=&#8221;15&#8243;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_widget_sidebar sidebar_id=&#8221;faq&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Frequently Asked Questions on art posters | Amaury Dubois<\/title>\n<meta name=\"description\" content=\"If you can&#039;t find the information you are looking for, don&#039;t worry, our contact form is waiting for you at the bottom of the page!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.amaury-dubois.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Frequently Asked Questions on art posters | Amaury Dubois\" \/>\n<meta property=\"og:description\" content=\"If you can&#039;t find the information you are looking for, don&#039;t worry, our contact form is waiting for you at the bottom of the page!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shop.amaury-dubois.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Amaury Dubois - 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